FAQ’s
What is Non-Emergency Medical Transportation (NEMT)?
NEMT provides safe and reliable rides for individuals who need to get to medical appointments but do not require emergency ambulance services.
Who can use your services?
2. Who can use your services?
Our services are available to seniors, patients with mobility challenges, individuals undergoing medical treatments, and anyone needing assistance getting to and from healthcare appointments.
Do you provide wheelchair-accessible vehicles?
Yes. Our vehicles are equipped to handle collapsible wheelchairs and walkers, ensuring safe and comfortable travel.
How do I schedule a ride?
You can book a ride by calling us directly at 530-765-3614 or by emailing eric@trustytravelnemt.com.
How far in advance should I book?
We recommend scheduling at least 24–48 hours in advance, though we do our best to accommodate last-minute requests.
Do you only serve Red Bluff?
No. While we are based in Red Bluff, we proudly serve all of Northern California, including the Bay Area, Sacramento, and nearby counties.
Can family members ride along?
Yes, with advance notice, family members or caregivers are welcome to accompany passengers.
What safety measures do you follow?
All our drivers are trained, background-checked, and certified. Our vehicles are regularly inspected and maintained to the highest safety standards.
Do you accept insurance or Medi-Cal?
At this time, please contact us directly for insurance and billing options. We’ll be happy to guide you.
Why should I choose Trusty Travel over other services?
Because we care. We’re not just drivers — we’re compassionate professionals who treat every passenger with the dignity, patience, and respect they deserve.